Insights
Short findings from the same city 311 records the board ranks, recomputed every time the data is refreshed. Each one has its own page you can share.
38.9 days
Ward 24 (North Lawndale, South Lawndale) waited longest for pothole repairs.
Data: October 2025 to September 2026. Snapshot October 24, 2026.
How we got this
Median days from complaint to completion for each ward with at least 100 completed pothole requests; Ward 24 is the highest of 50. Still-open requests count as at least as long as they have waited.
61.0 days
Typical wait for a sanitation complaint in Ward 24 (North Lawndale, South Lawndale). In Ward 43 (Lincoln Park): under a day.
Data: October 2025 to September 2026. Snapshot October 24, 2026.
How we got this
Typical (median) days to close a sanitation complaint: 61.0 in Ward 24 (North Lawndale, South Lawndale), 0.6 in Ward 43 (Lincoln Park), the slowest and fastest of 49 ranked wards. The gap is stated in days, not as a ratio.
1,597
Ward 13 (Clearing, Garfield Ridge) filed the most rat complaints in the city.
Data: October 2025 to September 2026. Snapshot October 24, 2026.
How we got this
Rat baiting requests per ward over the period, duplicates removed, counting open and closed requests alike.
1.8 days
Ward 42 (Near North Side, Loop) gets rat baiting fastest.
Data: October 2025 to September 2026. Snapshot October 24, 2026.
How we got this
Median days from complaint to completion; Ward 42 is the lowest of 50 wards with at least 100 completed requests. The slowest, Ward 31, takes 4.9.
23.8 days
Tree debris waited longest in Ward 9 (Roseland, West Pullman).
Data: October 2025 to September 2026. Snapshot October 24, 2026.
How we got this
Median days from request to cleanup; Ward 9 is the highest of 47 ranked wards, and Ward 3 the lowest at 1.9.
67.6 days
Illegal dumping took longest to clear in Ward 27 (Near West Side, West Town).
Data: October 2025 to September 2026. Snapshot October 24, 2026.
How we got this
Median days from complaint to cleanup; Ward 27 is the highest of 43 ranked wards, and Ward 2 the lowest at 0.7.
48%
48% of pothole complaints citywide were fixed within a week.
Data: October 2025 to September 2026. Snapshot October 24, 2026.
How we got this
Share of pothole requests completed within seven days of being filed, citywide, with still-open requests counted as not done.
7.7 days
The typical pothole repair took 7.7 days over the last 12 months, up from 4.5 in 2024.
Data: October 2025 to September 2026. Snapshot October 24, 2026.
How we got this
Citywide median days from complaint to completion for 2024, for 2025, and for the latest 12 months. The latest window overlaps part of 2025.
5
Ward 24 (North Lawndale, South Lawndale) ranked last or second to last on 5 of 11 city services.
Data: October 2025 to September 2026. Snapshot October 24, 2026.
How we got this
For each of the 11 request types on the board, the two lowest-ranked wards; this counts how often each ward is one of them.
3,338
3,338 requests about city property had been open more than a year.
Data: open more than a year as of October 2, 2026. Snapshot October 2, 2026.
How we got this
Requests on city-owned infrastructure still open more than a year after filing, from types the city normally finishes within a month, duplicates removed.
239
Ward 28 (Near West Side) had the most city requests open more than a year.
Data: open more than a year as of October 2, 2026. Snapshot October 2, 2026.
How we got this
Count of requests on city property open more than a year, by the ward they were filed in.